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Big, Big Doings!

January 5, 2007

I’m going to try not to use too many capital letters and exclamation points in this post, but it will be hard.

Remember that disastrous experience I had with Lowe’s regarding my kitchen countertop? And the letter that I wrote to the manager? Well, the letter went in the mail on Wednesday and on Thursday afternoon, the manager called me.

He graciously apologized, and I graciously accepted his apology. There was no point in being nasty with him; he hadn’t done anything wrong (except hire incompetent people). He told me that he didn’t want to lose me as a customer and I thought, yeah right…. I know you have to say that. Then he asked me what he could do to make it right. Twice.

When it seemed like he really wanted me to give him a solution, I said, “Well, ideally, selling me the countertop I wanted at the price I was originally quoted would make it right, but I don’t expect you to do that.” And I didn’t.

But darned if he didn’t come right out and say that he would sell me the whole kit and caboodle — countertop, installation, removal of old counter, and installation of sink — for the $1161 that the first guy quoted me. Thank goodness I was sitting down! Honestly, I think you could have knocked me over with a feather.

I couldn’t believe it even after talking to the seasoned professional who was taking over my order for me so I could get service. I hardly told a soul because I thought for sure that I had misunderstood my conversation with the manager. But tonight the professional countertop salesman came to my house and brought me a contract that says everything that the manager told me. Everything done, start to finish, for $1161.

I have the contract hanging up next to my desk so I can keep looking over at it. Wheeeee!

So now, let me publicly declare that Lowe’s does not SUCK at customer service. They can actually be quite good at it. 🙂

In other, semi-related news, I Freecycled a set of pastels that Dan’s sister had abandoned a few years ago. I didn’t know until after I promised them to an art therapist that they could have sold on eBay for about $45 (ugh!). When she came to pick them up she mentioned that in addition to her art therapy work, she also creates stained glass artwork. We took her into the kitchen so she could look at our cabinets and give us an estimate on repairing the broken bits. She gave us lots of good info not just on repairs but also replacement, cost, styles, structure and more, so now — ta da! — we have a contact who can work with us on another (future) phase of kitchen remodeling.

Yippee!

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2 comments

  1. YAY!!! Awesome! And I can’t wait to see the new countertop!


  2. Thats really good to hear. There for a second I thought the Lowes image was slipping a bit. Glad everything worked out.



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